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Member Help & Support

Claims FAQs

Claims Adjusters

  • What is the role of the Claims Adjuster?
  • How do I get the Claims Adjuster’s name, phone number or email address?
  • Are there any limits to the amount I can claim? 
  • How do I keep in touch with the Claims Adjuster about my claim?
  • What paperwork do I need for my claim? Do I need proof of ownership/purchase for my items?
  • Can I arrange a cash payment for my claim?
  • How long will it take for my items to be repaired or replaced?
  • Who will be responsible for looking after my claim?
  • How do I discuss accident benefit/bodily injury issues?

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