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Member Help & Support

Most frequently asked questions

  • What are the differences between Standard, Broad and Comprehensive coverages?
  • How can I renew my policy?
  • How do I make a windshield claim?
  • Why are insurance rates increasing?
  • What is vacancy and how does it affect my policy?
  • What is meant by the term "premium"?
  • What is personal liability insurance?
  • Does home insurance cover my liability in terms of boats, golf carts, or other similar recreational equipment?
  • How do I get the Claims Adjuster’s name, phone number or email address?
  • What is Accident Forgiveness?
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